Our Business

Through our businesses we provide products and services to thousands of customers worldwide. In so doing, we aim to uphold our reputation, built over nearly 165 years, for acting responsibly and with integrity, respecting the laws and regulations, traditions and cultures of the countries within which we operate as well as internationally accepted standards of responsible business conduct.

The Stanley Gibbons Group Board requires the highest possible standards of
professional and ethical conduct of itself and from all employees. This Code of
Conduct sets out the basic ethical standards that are required across the Group.
Equivalent standards of conduct are expected from all agents and other persons actingon behalf of the Group. All employees and other persons acting on behalf of theGroup are expected to treat compliance with this Code of Conduct as an important element of their relationship with the Group.

Graham Shircore
Chief Executive
10 September 2020

The Stanley Gibbons Group plc (Group) Code of Business Conduct

Each Stanley Gibbons business operates with policies and procedures which are
consistent with the values and the standards set out in this Code. The following
standards of conduct apply to all employees and other persons acting on behalf of the Group. In particular, the Group’s senior management has a special responsibility to lead according to these standards.

  1. All dealings
    1.1 Engage in honest and ethical conduct, including the ethical handling of actual or
    apparent conflicts of interest between personal and professional relationships.
    1.2 Maintain effective procedures to prevent confidential information being misused
    and make it clear that the use of confidential information for personal and
    corporate gain will not be tolerated.
    1.3 Advance the legitimate interests of the Group, having regard to our values and
    standards, as set out in this Code.
    1.4 Comply with all applicable laws, rules and regulations in every country in which
    we operate.
    1.5 Comply with anti-money laundering and counter-terrorist financing practice, law
    and legislation in all countries and territories in which we operate.
    1.6 Forbid corruption and the paying or receipt of bribes.
  2. Dealing with customers
    2.1 Treat customers fairly, openly and honestly.
    2.2 Provide high standards of service.
    2.3 Operate effective complaints processes to deal with situations where these
    standards are challenged.
    2.4 Aim to provide and promote a range of products and services that meet customer
    needs and are readily understandable.
    2.5 Maintain the confidentiality of customer information, save where the law
    requires or permits disclosure, or the customer has given prior written consent.
  3. Dealing with shareholders and the public
    3.1 Maximise shareholder value over time, recognising that wealth generated also
    benefits customers and employees as well as the communities within which we
    operate.
    3.2 Keep accounting records which accurately disclose the financial position of the
    business and issue financial statements to ensure transparency of information on
    the Group’s financial performance.
    3.3 Communicate business policies, achievements and prospects honestly.
    3.4 Provide full, fair, accurate, timely and understandable disclosure in reports and
    documents that the Group publicly releases and/or files or submits to appropriate
    authorities and comply with all laws and regulations.
  4. Dealing with employees
    4.1 Maintain a working environment that provides appropriate remuneration.
    4.2 Maintain a working environment that provides training and opportunities for
    personal development.
    4.3 Be intolerant of discrimination, harassment or victimisation. Recognise diversity
    in recruitment and dealings with employees. Create a favourable employee
    relations environment in which the involvement of all employees is encouraged.
    4.4 Support employees who become aware of and are willing to report any business
    malpractice and have in place procedures to enable people who have a
    substantial reason to believe that malpractice is occurring, has occurred or is
    likely to occur within the business to raise issues internally without fear or
    recrimination.
    4.5 Provide a clean, healthy and safe work environment, stressing the obligation on
    all employees to take every reasonable precaution to avoid injury to colleagues
    and members of the public.
    4.6 Prohibit the illegal use of drugs on our premises and encourage any member of
    the Group with a drug dependency problem to seek help. The consumption of
    alcohol on Company premises, except at or in connection with Company events
    and activities, is also prohibited. Consumption of alcohol by employees at
    external Company business or social occasions must never exceed moderate
    levels.
  5. Dealing with suppliers of goods and services
    5.1 Maintain the highest possible standards of integrity in business relationships
    with suppliers.
    5.2 Encourage the use of those suppliers who operate with values and standards
    equivalent to ours.
    5.3 Work together with suppliers to improve all aspects of performance.
    5.4 Agree terms of payment when orders for goods and services are placed and pay
    in accordance with those terms.
  6. Dealing with communities and the environment
    6.1 Contribute to the social and economic wellbeing of those communities where we
    are an employer and encourage employees to participate in projects and
    initiatives to strengthen those communities.
    6.2 We recognise that our operations result in emissions to air and water, and the
    generation of waste. It is our aim to continue to reduce the environmental
    impacts of our business and operate in an environmentally responsible manner.
  7. Dealing with competitors
    7.1 Conduct business in accordance with the highest standards and compete
    vigorously but honestly.
    7.2 Avoid disclosing proprietary or confidential information in any contact with
    competitors.
  8. Dealing with governments and regulators
    8.1 Maintain a constructive and open relationship with governments and regulators
    to foster mutual trust, respect and understanding.
  9. Compliance with this Group Code of Business Conduct
    9.1 Businesses will explain to employees our values, the standards required under
    this Code and any associated responsibilities.
    9.2 Failure to comply with this Code may lead to disciplinary action and, where
    breaches of the law take place, may lead to criminal proceedings against the
    individual or individuals concerned.